Frequently Asked Questions
Everything you need to know about shopping at Footpatrol, from tracking your delivery to our latest sneaker launches.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
What is your return policy for limited edition releases?
We offer a 28-day return period for most items. However, for high-demand or 'Launch' products, items must be returned in their original, unworn condition with all packaging intact. Please note that some exclusive releases may be subject to specific raffle terms.
Do you ship internationally?
Yes, Footpatrol ships to a wide range of international destinations. Shipping costs and delivery timeframes vary by location and will be calculated at checkout based on your delivery address.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing.
Are all your products authentic?
Absolutely. Footpatrol is an authorized premium retailer for all brands we carry, including Nike, Adidas, Jordan, and New Balance. Every product we sell is 100% authentic and sourced directly from the manufacturers.
How do your sneaker raffles work?
For highly anticipated releases, we utilize the Footpatrol Launches app. Users can enter the raffle for a chance to purchase the item. If successful, your pre-authorized payment method will be charged automatically, and the product will be shipped to you.